Customer Service Hour: Monday - Friday 9:00 am to 5:00pm
Click here for full Spanish version

Toll Free Number:	800-231-5409
Customer Service Number:	978-762-8307
Timesheet (Only) Fax:	978-777-3635 (available 24 hours)
All Other Paperwork Fax:	978-750-3639 (available 24 hours)

 

Customer Service

Customer Service Manger	978-624-2368 or Ext 2368 (Spanish)
Lead Customer Service Representative	978-624-2373 or Ext 2373
Customer Service Representative	978-624-2360 or Ext 2360
Customer Service Representative	978-624-2375 or Ext 2375 (Spanish)
Customer Service Representative	978-624-2303 or Ext 2303 (Spanish)
Customer Service Representative	978-624-2378 or Ext 2378 (Spanish)
Customer Service Representative	978-624-2370 or Ext 2370 (Spanish)
Customer Service Representative	978-624-3705 or Ext 3705 (Spanish)
Customer Service Representative	978-624-3709 or Ext 3709 (Spanish)
Customer Service Representative	978-624-2379 or Ext 2379 (Spanish)
FI Assistant Director (Payroll and Customer Service)	978-624-2387 or Ext 2387 (Spanish)
FI Assistant Director (Billing and Accounting)	978-624-2337 or Ext 2337
FI Director	978-624-2376 or Ext 2376

 

Confirmation fo receipt of timesheets:

FI is now paperless; however, if you fax your time sheets we are able to confirm that we received your time sheet based on the time you faxed it. See schedfule below for calling us:

If you faxed it:	Times to call FI Customer Service:
Friday afternoon to Sunday night	After 3:00 PM on Monday
Between Monday morning and 4:00 PM	After 3:00 PM on Tuesday
After 4:00 PM Monday yiour timesheet will be considered late	This timesheet if correct will be paid the next payroll cycle.